systam CITY

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systam CITY is a software solution conceived to maintain supervision and control in real time of the functioning of a city or campus by remote monitoring of all operations using a network of sensors which create a centralized ‚Äúgrid control‚ÄĚ, achieving optimum efficiency of all managed services.

With the increasing level of population living in cities, urbanization presents important challenges to governments and municipalities in the short and long term. A ‚ÄúSmart City‚ÄĚ must share its digital and data infrastructure in order to improve habitability, work capacity and sustainability. systam CITY is a software which allows cities to have real time access to critical data in order to take better, faster and more efficient decisions for their citizens.

Infrastructure and municipal building maintenance represent an elevated percentage of total expenses and maintenance departments are considered cost centers and are valued on ‚Äúhow much they spend‚ÄĚ. They are not given the opportunity to improve their surrounding infrastructure. This is due to the impossibility of showing, with reliable data and simulations, that higher efficiency is possible through optimum control and monitoring.

systam CITY is a modular management tool which will enable you to, among other things:

  • Centralized control of all infrastructure¬īs elements
  • Carry out complete and efficient energy management
  • Control incidences and malfunctions reducing unavailability of services
  • Identify and simulate risks before failures occur
  • Program revisions and preventive maintenance tasks
  • Manage corrective maintenance
  • Manage supply and provision contracts
  • Document management and views in CAD 2D and 3D
  • Generate work orders and SLA

With the informatics system systam CITY, you can measure the efficiency of your maintenance and infrastructure systems. Automating preventive maintenance and real time monitoring, having direct control over the costs and resources used. Identifying how and where equipment is malfunctioning and so be able to develop strategies to eliminate the cause of malfunction repeating itself and reducing energy costs.

Le permite, entre otras:

Create tailor made reports with the indicators that best define quality, service availability or the state of incidences and work orders, among others. Provide your managers with adapted management information and personalized to each department.

systam CITY Help Desk module is a complete solution for Service Desk that allows you to simplify and optimize your operations with customers, increasing your productivity and enjoying the best practices of industry. With systam CITY help desk module you get a centralized tool to manage incidents and service requests to your support department. Allows you to open tickets and assign them to clients, users, operators or technical staff, whether tickets are imported from other applications or automatically generated. It also allows you to set priorities, to assign technical personnel to the troubleshooting, planning interventions and automatically keep users informed about the status of their request. ITIL complete cycle in the resolution, documentation and closing incidents and service requests that concludes with satisfaction surveys to users about the level of service received.

systam CITY Database allows you to manage the technical, working and contractual documentation. Administrators and technical staff of buildings can find the solution to problems in the Knowledge Data Dase. Some incidents often repeat and whose resolution does not require any further than the technical first level intervention. Knowledge Database module is powered from the tickets and information of the ITIL CMDB of assets, and it can incorporate any electronic file, image, or link. The exploitation of data is made easier by a search engine that allows filtering by type of incident or assets. The security associated with each query is likely to be defined at the user level.

systam CITY can distribute the costs of services. Assign to each cost center their spending. Export that information automatically to your ERP.

Manage contracts with your providers in a centralized way and evaluate the quality of service provided in real time. Assign maintenance contracts with providers in any format (pdf, word) to assets, indicating the main variables of the contract (response times, schedules, coverage, etc.). systam CITY manages renewals and supervise the Service Level Agreements, SLA, with your providers. Moreover, systam CITY allows you to set internal SLA for assets or groups of assets.

Management and designation of the priority and level of incidences or service requests. The work order section is a complete ticketing solution which allows you to manage and optimize your maintenance operations, being more effective, optimizing tasks and benefit from the industry¬īs best practices.

systam¬†CITY¬†allows infrastructure‚Äôs geolocation and several drill-down levels for assets on Autocad ¬ģ and Visio ¬ģ drawings. It also allows to access¬†the properties of each asset on the schema or draft.

Plan and optimize the use of the physical space. Find the best location for your equipment based on space availability and requirements (redundancy, network connections or power needs). Scan proactively the impact of any change in location before it occurs.

Alerts fired from video cameras in the city or campus generate events or tasks, accompanied by the image that generates the alert for better identification and resolution of the problem.

The automation of events is performed by setting the optimal thresholds of each sensor, connected either by SNMP, ModBus, RS485/232, IPMI, or ZigBee protocols. This direct connectivity provides effective management by sending SMS or "e-mails" to groups of users involved in the resolution of the event, prioritizing it when necessary to other management control groups.

Monitor energy consumption and cost as well as efficiency levels PUE, CUE i WUE used through parameter ratios.

Centralized monitoring of all infrastructures in real time using SNMP, Modbus, BacNet, IPMI protocols or applications or external measuring equipment such as (energy, climate, water, traffic, PLC, weather meters).The connectivity of remote sites is done through the "systam appliance" or SCS, which act as front-office system. They are responsible for sending all data to monitor to the main site or back-office, allowing multiple management of different data centers in a simultaneous, reliable and highly secure way through VPN communications. systam CITY allows the use of different systems of databases such as MySQL, SQL Server, or Oracle, using connections JODBC. It is also possible to make a separation by different proprietary environments within a back-office server.

The definition of asset properties as well as physical and logical location, availability schedule, technical characteristics, maintenance tasks, auditing, assigning managers by equipment type or areas, programming alert levels and scaled procedures for the management and resolving of incidences or service requests. The definition and characteristics of all assets are incorporated into a data base or CMDB and you will easily be able to establish relations between them to predict the impact or simulation of any change in your infrastructure present or future.

The analysis and possibility of cross checking the millions of data collected by hundreds of sensors and energy readings, will allow the cities of the future to improve in all aspects, so that the citizens enjoy safer, healthier and more efficient surroundings. systam CITY provides basic data needed for a better future.