systam ITSM

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The productivity of your business depends largely on the availability of their information systems and performance of their workers goes through the effective use of technological tools. User satisfaction technology depends on the quality of service you receive when you encounter a problem; the managers and shareholders, also to be well informed on the results of management. Systam is a modular management tool that will allow real-time inventory of all equipment as well as micro-monitor and analyze use applications that are installed.

Systam ITSM is a comprehensive solution that allows you to simplify and streamline their operations with technology users in your organization, increase productivity and enjoy the best practices of ITIL industry. With ITSM Systam available from a centralized tool to manage incidents and service requests directed to your IT department. You can set priorities, assign technical staff to troubleshooting, planning interventions and automatically keep users constantly informed about the status of your application.

Systam has some agents for different operating system platforms that keep updated its computer equipment with potential hardware and software changes that take place in real time.

Le permite, entre otras:

Automate the management of care for users of its IT infrastructure and provide faster, more efficient service. Manage with systam allocation, priority and escalation of incidents or service requirements

Follow up your software and hardware on a detailed and updated inventory.

Evaluate your progress, availability, location of all your assets remotely.

Through an agent that is installed on computers, will allow you to have the updated inventory of hardware and software, compatible with Unix / Linux, Windows, MAC-OS

Both users and system administrators can find the solution to your problem in the database of knowledge. Commonly there are repeated incidents and whose resolution requires technical intervention.

Distribute costs Help Desk service and technical support department. Assign each cost center infrastructure spending IT software and hardware. Export the information automatically to your ERP.

Pact with the rest of the organization their own service level agreements, SLA, and evaluate the quality of service provided. Manage contracts with suppliers centrally.

Automatically manages the allocation and prioritization of tasks of its technical staff. Balance workloads and sort by level of expertise.

Receive automatic alerts in your mailbox or phone to major contingencies. Break out and take the information generated by systam to show the efficiency of its management.