Systam

SYSTAM BUILDING

Systam BUILDING is an application designed for maintenance and control areas, to manage preventive, corrective and predictive maintenance works and to define actions based on events generated in the equipment that make up the mechanical and electrical installations of buildings.

Systam BUILDING provides companies with complete monitoring of building infrastructures through real-time supervision of critical information, enabling efficient management and providing tools that enable decision-making based on accurate data. Ultimately, the maintenance of buildings is aligned with the strategic objectives of efficiency, profitability and maximum availability.

Main Features:

Systam BUILDING is an integrated multi-company and multi-language management tool that allows you to carry out preventive, corrective and predictive maintenance, and to know the availability of all building infrastructures, maintain an inventory of all equipment, visualise diagrams and monitor equipment through SCADA type dashboards, generate work orders according to type of incidents, plan technical interventions, maintenance, conductive rounds, manage internal SLAs and those of third parties.

 

With Systam BUILDING, you can measure the efficiency of your buildings through real-time monitoring of equipment such as electrical analysers, having direct control over the costs and resources used. By identifying how and when equipment fails, you can develop strategies to eliminate the repetition of the causes of failure and increase availability times.

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Highlights include, but are not limited to:

Create customised reports with the indicators that best define the quality, status, availability of services or the status of incidents and work orders, among others. Provide your managers with management information adapted and personalised to each department.

Real-time centralised monitoring of all infrastructures through SNMP, Modbus, BacNet, IPMI protocols or from external applications or measuring equipment (energy analysers, environmental sensors, water leaks, PLC, UPS, Groups, etc.).

Manage with Systam DCIM the assignment, prioritisation and escalation of incidents or service requests.

The Help Desk module is a complete Service Desk solution that allows you to simplify and optimise your operations with customers and users in your building, increase your productivity and benefit from industry best practices.

With Systam BUILDING Help Desk you will have a centralised tool from which to manage incidents and service requests addressed to your support department. It allows you to open tickets to customers, users, operators, technical staff, imported from other applications or automatic, establish priorities, assign technical staff to the resolution of incidents, plan interventions and automatically keep your users permanently informed about the status of their request. Complete ITIL cycle in the resolution, documentation and closure of incidents and service requests that concludes with user satisfaction surveys on the level of service received.

The Systam BUILDING database allows you to manage technical, working and contractual documentation.

Users and building managers can find the solution to problems in the knowledge database as there are often recurring incidents that do not require technical intervention beyond the first level to resolve. The knowledge database module is fed from tickets and information from the ITIL CMDB of assets, being able to incorporate any electronic file, image and/or link. The data is processed using a search engine that allows filtering by type of incident or asset. The security associated with each query can be defined at user level.

With Systam BUILDING you will be able to distribute the costs of Service Desk, Help Desk, technical support, hosting, etc., among the departments of your own organisation and among your customers. Allocate your infrastructure expenditure to each cost centre. Automatically export the information to your ERP.

Manage contracts with your suppliers centrally and evaluate the quality of the service provided in real time.

Assign maintenance contracts in any format (pdf, word) with suppliers to your assets, indicating the main variables (response times, schedules, coverage, etc.). Manage renewals with Systam and monitor the SLAs agreed with your suppliers. In addition, Systam BUILDING allows internal SLA levels to be agreed per asset or group of assets.

Automatically manage the assignment and prioritisation of tasks for your technical staff. Balance workloads and classify them by level of expertise.

Systam BUILDING allows you to define maintenance tasks, their association with assets and their subsequent planning, allowing you to define the frequency of the tasks, the associated procedures, the technical staff required for each intervention, the components, the work tools and the necessary safety equipment. The tickets associated with the tasks are automatically generated so that they can be properly planned and assigned.

The work order module is a complete ticketing solution that allows you to manage, prioritise and escalate incidents or service requests, increasing effectiveness by optimising tasks through industry best practices.

Geolocation of infrastructures and drill-down to various levels of assets on Autocad® and Visio® drawings, being able to access the properties of each asset on the diagram or drawing itself.

Plan and optimise the use of physical space. Proactively analyse the impact of any location changes before they occur.

Alerts triggered from building video cameras generate events or tasks accompanied by the image that generates the alert for better identification and resolution of the problem.

Event automation is achieved by simple configuration of optimal thresholds for each sensor, connected either by SNMP, ModBus, RS485/232, IPMI or ZigBee protocols. This direct connectivity provides efficient management by sending SMS or e-mails to the groups of users involved in the possible resolution of the event, escalating if necessary to other management or control environments.

Systam BUILDING can manage improvement plans for energy efficiency with a substantial reduction in operating costs, as well as break down energy consumption and costs, from a location, down to the asset level, obtaining high levels of ROI.

Managing the energy efficiency of buildings is increasingly a key issue. Energy costs are rising and the amount of energy consumed is increasing. Higher power consumption requirements mean higher heat dissipation and higher air-conditioning needs.

Remote DC connectivity is achieved through the “Systam appliance” or SCS, which act as the system’s front-office. These are responsible for sending all the data to be monitored to the central (back-office), allowing multiple management of different Data Centres simultaneously, reliably and highly securely through VPN communications.

Systam BUILDING allows for the use of various database systems such as MySQL, SQLServer, or Oracle, using JODBC connections. It is also possible to separate different proprietary environments within a single back-office server.

Defining the properties of the assets together with the physical and logical location, availability schedules, technical characteristics, maintenance tasks, audits, assignment of managers by assets or groups of assets, configuration of the level of alerts and the escalation procedure for the management and resolution of incidents or associated service requests. The definition and characteristics of all assets are incorporated into a database or CMDB and you can easily establish relationships between all of them to predict the impact or simulation of any change in your current or future infrastructure.

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