systam BUILDING

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systam BUILDING is a software that has been designed for the areas of maintenance and control, to manage preventive, corrective and predictive maintenances with actions in accordance with events that affect the equipment that make up the mechanical and electrical installations of the buildings.

systam BUILDING provides companies a complete monitoring of the infrastructures which make up their buildings with real time supervision of critical information, obtaining efficient management and contributing tools in order to take decisions based on precise data.

systam BUILDING is a modular management tool which will enable you to, among other things:

• Real time monitoring of all equipment
• Carry out complete and efficient energy management
• Control incidences and malfunctions reducing unavailability of services
• Identify and simulate risks before failures occur
• Program revisions and maintenance tasks, both preventive and corrective
• Manage tasks or generated events through alarms
• Management and supply for the equipment in technical rooms
• Optimized management for refrigeration, heating and “HVAC”
• Cost management and cost analysis by area and department
• Document management and views in CAD 2D and 3D
• Measure response times
• Generate work orders and automatic events
• Provisioning
• SLA management

systam BUILDING is an integrated tool for multi-lingual and multi-business management and provides knowledge about all available resources, maintaining an active inventory, visualizing schemes and diagrams using “SCADA” type dashboards, generating work orders according to the type of incidences, planning technical interventions, preventive maintenance, managing internal and third SLAs.

With systam BUILDING, you will be able to measure your building´s efficiency through real time monitoring of devices such as electrical analyzers, having direct control over the costs and resources used. Identifying how and where equipment is malfunctioning and so be able to develop strategies to eliminate the cause of malfunction repeating itself and therefore incrementing availability time.

 

Le permite, entre otras:

The definition of asset properties as well as physical and logical location, availability schedule, technical characteristics, maintenance tasks, auditing, assigning managers by equipment type or areas, programming alert levels and scaled procedures for the management and resolving of incidences or service requests. The definition and characteristics of all assets are incorporated into a data base or CMDB and you will easily be able to establish relations between them to predict the impact or simulation of any change in your infrastructure present or future.

The connectivity of remote sites is done through the "systam appliance" or SCS, which act as front-office system. They are responsible for sending all data to monitor to the main site or back-office, allowing multiple management of different data centers in a simultaneous, reliable and highly secure way through VPN communications. systam BUILDING allows the use of different systems of databases such as MySQL, SQL Server, or Oracle, using connections JODBC. It is also possible to make a separation by different proprietary environments within a back-office server.

Monitor energy consumption and cost as well as efficiency levels PUE, CUE i WUE used through parameter ratios.

The automation of events is performed by setting the optimal thresholds of each sensor, connected either by SNMP, ModBus, RS485/232, IPMI, or ZigBee protocols. This direct connectivity provides effective management by sending SMS or "e-mails" to groups of users involved in the resolution of the event, prioritizing it when necessary to other management control groups.

Alerts fired from video cameras of buildings generate events or tasks, accompanied by the image that generates the alert for better identification and resolution of the problem.

Plan and optimize the use of the physical space. Find the best location for your equipment based on space availability and requirements (redundancy, network connections or power needs). Scan proactively the impact of any change in location before it occurs.

systam BUILDING allows infrastructure’s geolocation and several drill-down levels for assets on Autocad ® and Visio ® drawings. It also allows to access the properties of each asset on the schema or draft.

Management and designation of the priority and level of incidences or service requests. The work order section is a complete ticketing solution which allows you to manage and optimize your maintenance operations, being more effective, optimizing tasks and benefit from the industry´s best practices.

Manage contracts with your providers in a centralized way and evaluate the quality of service provided in real time. Assign maintenance contracts with providers in any format (pdf, word) to assets, indicating the main variables of the contract (response times, schedules, coverage, etc.). systam BUILDING manages renewals and supervise the Service Level Agreements, SLA, with your providers. Moreover, systam BUILDING allows you to set internal SLA for assets or groups of assets.

systam BUILDING can distribute the costs of services of Service Desk, Help Desk, technical support, accommodation, etc., between the departments of your organization and among your customers. Assign to each cost center their spending. Export that information automatically to your ERP.

systam BUILDING Database allows you to manage the technical, working and contractual documentation. Administrators and technical staff of buildings can find the solution to problems in the Knowledge Data Dase. Some incidents often repeat and whose resolution does not require any further than the technical first level intervention. Knowledge Database module is powered from the tickets and information of the ITIL CMDB of assets, and it can incorporate any electronic file, image, or link. The exploitation of data is made easier by a search engine that allows filtering by type of incident or assets. The security associated with each query is likely to be defined at the user level.

systam BUILDING Help Desk module is a complete solution for Service Desk that allows you to simplify and optimize your operations with customers and users of your buildings, increasing your productivity and enjoying the best practices of industry. With systam BUILDING help desk module you get a centralized tool to manage incidents and service requests to your support department. Allows you to open tickets and assign them to clients, users, operators or technical staff, whether tickets are imported from other applications or automatically generated. It also allows you to set priorities, to assign technical personnel to the troubleshooting, planning interventions and automatically keep users informed about the status of their request. ITIL complete cycle in the resolution, documentation and closing incidents and service requests that concludes with satisfaction surveys to users about the level of service received.

Centralized monitoring of all infrastructures in real time using SNMP, Modbus, BacNet protocols proceeding from applications or external measuring equipment such as (energy analyzers, environment sensors, water leaks, PLC, UPS, Generators, etc.)

Create tailor made reports with the indicators that best define quality, service availability or the state of incidences and work orders, among others. Provide your managers with adapted management information and personalized to each department.